Surat, Gujarat
6 hours ago

Return Policy

Shipping and Processing Times
We ship out orders every day.  However, the turn around time for customized items is about 2 weeks.  If you need changes made to your order before it has been processed, please email us at redwagonmonograms@gmail.com with the needed changes. 
We ship daily through USPS.    At this time, we only ship inside the United States.  We offer first class mail, parcel select ground along with priority mail.  After shipping labels are created, you will receive a email with tracking information. Priority mail does comes insured at no additional costs.  If you have any problems with shipments after they have left our care, you will need to contact the USPS directly with your tracking numbers but we are willing to help you any way possible. 
Returns and Exchanges
We gladly except returns and exchanges!  We do require you email us or call before sending back if you do not follow procedure you will not get a refund.
ALL returns and exchanges must be made within 14 days of the order placed. 
Return shipping is the responsibility of the customer.
To be eligible for a return, your item(s) must be unwashed, unworn, and in the same condition that you received it with tags attached. Be sure to use a tracking service when shipping back an item we are not responsible for lost packages when shipping back a return.
This includes, but is not limited to the following: deodorant stains, makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, mildew scent, etc.  
Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at redwagonmonograms@gmail.com
Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded
PICKUP ORDERS:
must be picked up within 48 hours if cancelled after this period there is a 20% restocking fee! 
Thank you for shopping with Red Wagon Monograms
RETURN ADDRESS:
16704 Spring Lake Dr. W
Vancleave, MS 39565